Shipping + Returns

Shipping:

All orders are processed and shipped out within 1 to 3 business days. All orders are shipped via Royal Mail.

UK: royal mail 2nd class signed
International: tracked and signed (where applicable)

All shipping costs are determined by the size/ weight of the items purchased, and the destination address. If you have any questions regarding shipping, please contact me.

International Shipping: Custom Fees

Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping.

Shipping: Incorrect/ Insufficient Address

If you mistakenly provided an incorrect address please contact me immediately. If your order has not yet shipped, I will correct it immediately with no problem. If your order has already been shipped via Royal Mail, we must wait until delivery is attempted and then returned back to myself before I can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. In the case where a package is refused and shipped back to myself, customers will be responsible for the original shipping charges. This also applies if the buyer fails to collect their item from the post office. You will have to pay a second postage charge or only the item price can be refunded

Returns:

Thank you for shopping at gemmarosepins!
If you are not 100% satisfied with your purchase please contact myself, I'm here to help.

Buyers have 7 calendar days after receiving their order to initiate a return request.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You can return your product for a different item or a full refund (excluding P&P cost, unless the item is faulty)

All buyers are responsible for return postage. In the case of a refund, the product price is only eligible for refunding, not the shipping cost.